Our Refund Policy

We stand behind the quality of our software and want you to be completely satisfied with your purchase.

Refund Eligibility

  • Time Limit: Refund requests must be made within 30 days of purchase
  • Condition: No specific reason required for refund requests
  • Product Coverage: This policy applies to all software purchases

How to Request a Refund

To request a refund:

  1. Contact our support team at support@batchzip.com
  2. Include your order number or purchase confirmation
  3. Specify that you are requesting a refund

Processing Time

  • Response Time: We will acknowledge your refund request within 48 hours
  • Processing Time: Approved refunds will be processed within 5-7 business days
  • Refund Method: Refunds will be issued to the original payment method used for purchase

What We Need From You

When requesting a refund, please provide:

  • Your order number or purchase confirmation
  • The email address used for purchase
  • Any relevant details about your experience (optional but helpful)

Refund Process

  1. Request: Submit your refund request via email
  2. Verification: We verify your purchase information
  3. Approval: Eligible requests are approved automatically
  4. Processing: Refund is processed to your original payment method
  5. Confirmation: You receive confirmation when the refund is complete

Technical Support Alternative

Before requesting a refund, consider contacting our technical support team. Many issues can be resolved quickly, and we’re committed to helping you get the most from our software.

Contact Information

For refund requests or questions about this policy:

  • Email: support@batchzip.com
  • Response Time: Within 48 hours on business days

This refund policy is designed to be fair and straightforward. We appreciate your business and want to ensure your complete satisfaction.